This tiny device brings Bluetooth capability to all of your audio devices. It even lets you sync headphones with a friend!
This post is for backers only. Please visit Kickstarter.com and log in to read.
Dear backers!
First of all, we would like to thank you for using your jack and sending us valuable and awesome feedback about the product. We appreciate it gratefully and glad that we were able to fulfill many orders. If you have any Jack feature suggestions we are open for your feedback as well!
Second: If you have any questions, our email support is there for you! Drop a message to [email protected] describing the issue or simply refer to FAQ https://podolabs.com/support/jack/
Third: we are aware that some of you have not received Jack yet. We appreciate your patience and advice you to keep an eye on your inbox/mailbox. New batches are still shipping! In fact, several thousand jacks shipping from overseas distribution center starting next week.
Several batches of Jack are still in production and will be finished shortly.
Thank you for supporting our project and do not hesitate to contact us!
Dear backers, we would like to sincerely apologize for the silence and say thank you for your patience and support.
We hope everyone is doing great and would like to give you a brief update on Jack. The product is manufacturing (probably this very second as we write) and we are shipping in batches as soon as it comes out. We are shipping now, so please keep a close eye on your mailbox since the package may arrive any day.
If you want to change your shipping address
If you want to change my shipping address Please message us on Kickstarter and we will do our best to change it for you manually if your package has not shipped yet.
When will my package ship?
The fulfillment center has all of the delivery addresses and will get through them as quickly as possible based on factors such as color selections, accessories are chosen, region, and other factors. Unfortunately, we cannot put a specific date on exactly when your package will ship.
When will I receive a tracking number?
You will receive a tracking email automatically from our partner when your package has shipped.
Hope everyone had a great week! We're happy to announce that Jack units have continued to ship out during the month of April. Thank you everyone for your patience as we work to get these out as quickly as possible. We expect to continue shipping the majority of orders throughout May.
In other news, please welcome Aicee and Jason, the newest members of our team who are dedicated to providing support! They are excited to meet you and answer your messages.
Some frequently asked questions:
How do I change my shipping address?
Please message us on Kickstarter and we will do our best to change it for you manually if your package has not shipped yet.
When will my package ship?
The fulfillment center has all of the delivery addresses and will get through them as quickly as possible based on factors such as color selections, accessories chosen, region, and other factors. Unfortunately we cannot put a specific date on exactly when your package will ship.
When will I receive a tracking number?
You will receive a tracking email automatically from our partner when your package has shipped.
How do I use Jack?
Please take a look at the user manual here: https://podolabs.com/support/static/jack_manual.pdf
Best,
The Podo Labs Team
We're happy to say that production is proceeding smoothly and the first large batch of 6,000 should finish next week! We are still settling into production to know clearly what the daily production rate will be, but thankfully the long process of making adjustments and fixes is allowing us to move forward. At this point, the chance of a stop in production to correct a problem is essentially zero.
We are producing all colors, and are pleased that they are turning out very close to the prototype pictures and renderings from the campaign. The accessories have been finished for a while and ready to go as well. It's been quite a journey these 12 months but we're super excited to pull it off in the end!
Please continue to update your Backerkit accounts, and message us if you need assistance. The due date is this Sunday to make changes! We will handle all the change requests and provide confirmations this weekend before that deadline.
Thank you to all of the support, and especially the support you've shown each other as you answer each other's questions and extend helpful comments. While it's our job to put our heads down and turn an idea into a real thing, it's truly the backers that make all of this possible. Thank you for taking this journey with us.
P.S. two more pictures from production:
Navy and gold:
Charging them up before testing:
